“Who Is Your Customer? Your Customer is Everyone You Deal With.”

The term “customer” most often refers to someone who gives money for a material, service, or counsel. And the prevailing thought is the “customer is always right”. So a higher level of diligence is viewed for where the money source is. But ABEL Building Systems has a higher level of application to what a “customer” is. ABEL Building Systems believes there is more to the equation, and that ALL sectors of a transaction need to be treated as high importance. You need to treat everyone with honor. Your “customers are the ones who buy from you, the ones who you work with, the ones who you contract out to or buy from, as well. This culture of honor brings in rewards of trust and accountability. When ABEL Building System treats its suppliers / contractors well, they respond. When an emergency arises with an ABEL Building Systems customer, special effort can be counted on by those suppliers to help ABEL to respond to its customer emergency. If ABEL didn’t treat its supply base well, special effort would be hard to come by. Customers will buy from people who do what they say they will do, and will stop doing business with those who do not deliver as promised. If a supplier does any of these, the customer / supplier relationship is damaged:  Under-deliver in product quality, in product delivery schedules, in quality of service after the sale, or even in response times and courtesy of personnel during emergencies. Predictable, excellent results retain customers One time, ABEL Building Systems discussed a system that a potential customer had installed previously. They couldn’t...

“Building trust and honesty with businesses that need surveillance and security systems.”

Responsibility, honesty, and truthfulness bring about repeat business and builds future relationships. But how many have been burned by unethical or unqualified contractors? Or have you ever been hired by an unethical company that didn’t complete their end of the agreement? Many have in either case, and those experiences still hurt. But dealing with a company that takes time with the details, honors their word, does fine, quality work blesses everyone involved. Business losses pile up and customer satisfaction falls each year from poor quality materials, substituting inferior products secretly, poor execution of the work by unqualified workers, missing deadlines and delaying other parts of a project, or late payment histories. What are we to do? Doing business with ethical companies with integrity, honesty and accountability actually reduces design costs, building costs, installation costs, and time needed to straighten out messes. ABEL Building Systems operates on principles that make customers want to come back for more repeat business. Why? It’s less hassle and costs less. People want what meets their expectations. What are the expectations? Buyers want the best products, at the least cost in the quickest amount of time. It’s actually unrealistic. There is a price for the best products. There is a price for expedited delivery, there is a price for exemplary service. But ABEL Building Systems can deliver customer satisfaction with excellent products at a lower cost. How? By innovation. One time a project customer asked for a 6-camera system to monitor a facility parking lot. ABEL Building Systems was able to supply a superior result with an Avigilon surveillance system at a lower total cost...