“Who Is Your Customer? Your Customer is Everyone You Deal With.”

The term “customer” most often refers to someone who gives money for a material, service, or counsel. And the prevailing thought is the “customer is always right”. So a higher level of diligence is viewed for where the money source is. But ABEL Building Systems has a higher level of application to what a “customer” is. ABEL Building Systems believes there is more to the equation, and that ALL sectors of a transaction need to be treated as high importance. You need to treat everyone with honor. Your “customers are the ones who buy from you, the ones who you work with, the ones who you contract out to or buy from, as well. This culture of honor brings in rewards of trust and accountability. When ABEL Building System treats its suppliers / contractors well, they respond. When an emergency arises with an ABEL Building Systems customer, special effort can be counted on by those suppliers to help ABEL to respond to its customer emergency. If ABEL didn’t treat its supply base well, special effort would be hard to come by. Customers will buy from people who do what they say they will do, and will stop doing business with those who do not deliver as promised. If a supplier does any of these, the customer / supplier relationship is damaged:  Under-deliver in product quality, in product delivery schedules, in quality of service after the sale, or even in response times and courtesy of personnel during emergencies. Predictable, excellent results retain customers One time, ABEL Building Systems discussed a system that a potential customer had installed previously. They couldn’t...